RETURN AND REFUND POLICY
Effective date: 2022-08-11
Thank you for shopping with YENEHEALTH. We appreciate your business and want to ensure your satisfaction with our products. This Return and Refund Policy outlines the terms and conditions for returning and refunding products purchased through our website, https://yenehealth.com/.
We accept returns of products purchased directly from our website within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:
The product must be unused, undamaged, and in its original packaging.
Proof of purchase, such as the order number or receipt, is required.
1.2. Return Process:
To initiate a return, please contact our customer support team at email@example.com. Provide your order details and reason for the return. Our team will guide you through the return process and provide further instructions. You will be responsible for any shipping costs associated with the return, unless the return is due to our error.
1.3. Inspection and Refund:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.1. If the return is approved, we will process a refund to your original payment method within a reasonable timeframe. Please note that shipping costs are non-refundable.
2.1. Faulty or Defective Products: If you receive a faulty or defective product, please contact us immediately at firstname.lastname@example.org. Provide your order details and a description of the issue. We will work with you to resolve the problem, which may include offering a replacement or issuing a refund.
2.2. Processing Time: Refunds will be processed promptly, but the exact processing time may vary depending on your payment provider. Please allow a reasonable period for the refund to be reflected in your account.
- Non-Refundable Items
The following items are not eligible for return or refund, unless they arrived in a faulty or defective condition:
- Digital products or downloadable content.
- Products that have been used, damaged, or altered.
- Products without proof of purchase.
- Changes to the Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically.
- Contact Us
If you have any questions or concerns regarding this Return and Refund Policy, please contact us at email@example.com. Our customer support team will be happy to assist you.